Why was my order canceled?
Advice and answers from the Views.biz Team
Your order might be canceled automatically due to several reasons, lets take a look at them.
The most common causes of canceled orders:
- The link is wrong, or the video/post/account has been removed or deleted. Please, make sure that the link you're trying to attach matches the example link that is displayed at service specifications, for instance:
- Please also make sure, that your link lead to available page (for instance, YouTube video is not private or age restricted)
- Stats are hidden/disabled/private - all stats should be enabled/public
- Private content, page, account, etc. (for social networks)
- Embed disabled - the video is disabled from playing on external websites (embedding disabled) (You can enable embedding in settings of your video in case of YouTube)
- Copyright content
- Restrictions that have been added to the video/image/account such as age or country (For instance, video is unavailable in Denmark - order most likely is going to be canceled)
- Mobile or desktop restricted (Same as before, but for type of devices)
- Risky content such as nudity or violence.
- AdWords services might show cancelation in around 5 to 10% cases by reasons we have no control over, in this case try to create your order again - it should work.
If none of these reasons match your video/image/account, so first that you should try to recreate the same order.
Please get in touch with us via live chat if your orders are canceled again.